Client Experience Specialist - HIRING IMMEDIATELY
Remote Position, business based out of Burlington, ONRock Advisors is hiring a special talent who’d be tasked with one of the most important elements relating to our client relationships. The Client Experience Specialist is the “tip of the arrow” for nurturing and developing our clients, who often span generations, while working with our team of apartment development professionals. This is why we “Do the relationship, not the deal!”
JOB TITLE: Client Experience Specialist
COMPANY: Rock Advisors Inc.
LOCATION: Remote position, business based out of Burlington, ON
REPORTING TO: COO, Director of Sales
HOW TO APPLY: It’s your move, if you’re ready to explore an exciting future with Rock Advisors! We’ve prepared an informative video that details this unique opportunity, our company culture, mission & vision, and the next steps for your application.
Be sure to watch the Role Video, below, for application instructions!
THE OPPORTUNITY: Join the Authorities in Canadian Apartment Intelligence
Rock Advisors is not just another real estate firm. We are the definitive experts in the Canadian private apartment development space, providing proprietary consulting for the developers who have built 90% of the country’s apartment housing.
We are launching a major expansion of our Sales Team. This is a Client Experience Specialist position—focused on high-level consulting and intelligence products. In an era of economic fluctuation, the apartment sector remains the most robust asset class in Canada. We provide the leadership and research that drives it and we need up to five new staff to help with our expanded offerings to our client base.
PHASE 1: THE SALES ACCLIMATION (0-90 days)
We believe in setting our team up for long-term success. Your career begins with a 3-month immersive training and apprenticeship designed to build real capability, not just theory.
- Learn and apply our Discovery Call framework in live conversations
- Shadow senior team members and begin running your own calls
- Develop a working knowledge of the Canadian apartment development landscape
- Receive daily coaching and real-time feedback on performance
During this period, you will be fully paid to master our systems and the nuances of the Canadian development landscape. Upon successful completion of these first 90 days, you will receive your first scheduled pay increase!
PHASE 2: CLIENT ADVISOR DEVELOPMENT (90+ DAYS)
This is where your career accelerates.
- Own your pipeline and manage relationships with active developer clients
- Transition from “information gatherer” to trusted advisor
- Deepen your market expertise and begin influencing client decisions
- Contribute to revenue growth through strategic conversations
Milestone: You are no longer just booking and qualifying—you are guiding conversations that shape real estate decisions.
WHAT YOU BRING TO THE TABLE
- People-First Energy: You genuinely enjoy talking to people. You don’t hide behind email—you pick up the phone.
- The Entrepreneurial Mindset: You treat your tasks and conversations like it’s your own business.
- The Discovery Specialist: You ask thoughtful questions and listen closely. You know great conversations build trust—and trust drives business.
- Elite Communication: You can hold your own with industry titans—our training will enhance your confidence to match your natural talent.
- Grit & Curiosity: You have the persistence to reach busy decision-makers and a genuine hunger to learn.
- Willingness to Master a Niche: You do not need commercial real estate experience; we hire for mindset and train for expertise.
WHAT YOU WILL DO
- Execute the Discovery Process: Conduct high-level calls to qualify leads and understand developer pain points.
- Leverage Our Systems: Use Rock Advisors’ proprietary lead-generation systems to engage with new prospects—no cold guesswork. We know our customer!
- Expand Markets: Act as a brand ambassador for our Intelligence services in untapped areas.
- Continuous Learning: Participate in daily training to stay at the forefront of the marketplace.
WHY ROCK ADVISORS?
- Stability: Work in the most resilient asset class in commercial real estate.
- World-Class Training: Our onboarding turns high-potential individuals into industry authorities.
- Endless Pipeline: We have the systems to provide constant contacts; your job is to build the connection.
- A True Team: We share in our victories and build wealth together.
- Our Leadership: A business rises on its’ leadership, and our CEO has recently founded the National Apartment Council, to rave reviews by the industry.
HOW TO APPLY: YOUR 2-MINUTE STORY
Don’t rely on your resume, take advantage of the opportunity to speak directly to us…
We value personality and communication over a static resume. To be considered for this role, please submit the following to OfficeAdmin@RockAdvisorsInc.com:
- Your Resume
- A Short Video (~2 minutes): Introduce yourself and tell us exactly why you are the ideal candidate to connect with Canada’s leading apartment developers.
Pro Tip: Don’t overthink the production! A video from your phone is perfect. We want to see your “Discovery Call” energy and how you carry yourself.
Note: Applications without a video will not be reviewed.
We thank all applicants for their interest; only those selected for an interview will be contacted. We are committed to maintaining inclusive, barrier-free recruitment and selection processes. Accommodation is available upon request.
Perks of the Role
Competitive Salary – We offer salaries that align with the current market and include an increase upon successful completion of your onboarding training experience.
Incentives – All our staff have access to incentives and bonuses based on company performance and your contributions to company growth. Everyone shares in our victories!
Your Next Move!
It’s simple, but important to not skip any step…
- Review this webpage of information
- Watch the Role Video above
- Submit your resume and your 2-minute story video